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March 13, 2006

MSN adCenter Support/Help Desk Phone Number

This post is for all advertisers using MSN adCenter and are in need of help from an actual person. If you advertise in MSN adCenter and have clicked on the "HELP" button, you know that this button does nothing. The same is true when you attempt to "Contact Support" by means of the "Give us Feedback" link. It took me almost half an hour to find a phone number for adCenter technical support.

The phone number that I located that puts you in direct contact with the support desk at MSN adCenter is 1-800-966-7361. Their hours are 6:00am to 6:00pm PST. (TTY phone number is 1-800-877-9580).

I called this phone number and was directly connected to an MSN support representative, without having to go through any menus and withour entering any account information, which was very nice. I asked my question and was put on hold for less than 5 minutes and an answer was given to me. The answer was not the one I was looking for as they told me what I wanted to do was not yet possible, but none the less I had an answer from the adCenter help desk. I was also told that the issue of the "help" was being worked on by an MSN adCenter team and should be resolved "soon". This has been an issue for at least the 3 weeks that we have been using adCenter, so I hope this "team" can figure this thing out soon.

-Mark Barrera
Online Marketing
The MasterLink Group

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